Five Why

1. Introduction

This Privacy Policy is provided by Elani Dev, LLC, the company behind Five Why. Five Why ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our subscription-based service.

2. Information We Collect

2.1 Personal Information

We collect information you provide directly to us, including:

Email address for account creation and authentication
Payment information (processed securely through Stripe)
Any information you choose to share during coaching sessions

2.2 Usage Information

We automatically collect certain information about your use of the Service:

Session activity and interaction data
Device and browser information
IP address and general location data
Service usage patterns and preferences

3. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our Service
Process transactions and send related information
Send technical notices and support messages
Respond to your comments and questions
Monitor and analyze usage patterns to improve user experience
Detect, prevent, and address technical issues

4. AI and Language Models

Important: Your personal data and coaching session content are NEVER used to train our AI models or any third-party language models.

We use large language models (LLMs) to provide coaching services. When you interact with our AI coaches:

Your conversations are processed by the AI to provide responses
Session data is stored securely in our database for your future reference
This data is never shared with AI providers for training purposes
We maintain strict data isolation between users

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information only in the following circumstances:

With service providers who assist in operating our Service (e.g., Stripe for payments)
To comply with legal obligations or respond to lawful requests
To protect our rights, privacy, safety, or property
With your consent or at your direction

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

Encryption of data in transit and at rest
Regular security audits and updates
Limited access to personal information on a need-to-know basis
Secure cloud infrastructure with regular backups

7. Data Retention

We retain your personal information for as long as necessary to provide the Service and fulfill the purposes outlined in this Privacy Policy. You may request deletion of your account and associated data at any time.

8. Your Rights and Choices

You have the right to:

Access and receive a copy of your personal information
Update or correct inaccurate information
Request deletion of your personal information
Object to or restrict certain processing of your data
Export your data in a portable format

To exercise these rights, please contact us at support@fivewhy.app

9. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover that we have collected information from a child under 13, we will promptly delete it.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Elani Dev, LLC
Email: support@fivewhys.app
Website: https://fivewhy.app